Sue Bateup | Weavers Gallery:
Website Security & Ordering Information

Security
Sue Bateup - Weavers Gallery use the latest 128bit SSL encryption technology to protect your credit card and personal information. Your order information and purchase history are password protected.

Order Processing
Please allow up to 1 week for order processing and packing.

Post and Delivery within New Zealand
Within New Zealand, we post out our orders using a national courier service which usually takes 2-3 days to reach their destination. Orders will take longer if an item is out of stock and has to be made. We will contact you if this situation applies with an approximated time of delivery.

Post and Delivery Outside of New Zealand
Our orders are posted using an international courier service. This service is prompt and reliable with door to door delivery. Orders will be delivered to most destinations around the world within 7-12 days from despatch. However your order will take longer if an item you require is out of stock. We will contact you if this situation applies with an approximated time of delivery.

Insurance
All international orders incur a $NZ10 charge which covers all handling and insurance costs involved in processing and insuring each order. Your goods are fully insured against loss or damage from transit.

Custom duties and tax may be levied on incoming parcels in many countries and payment of these levies is the customer's responsibility.

International Express Service for Urgent Orders
If an order is required urgently, we are able to post goods using our International Express courier service. Parcels sent by International Express will reach destinations in 4-5 days from time of despatch. This service is more expensive than International Air Post. If you need your order urgently, please let us know and we will email you details of the extra postage charges.

Payment Terms
Credit card is the usual and preferred method of payment that we accept from our customers. However as our bank is unable to protect us against fraudulent card transactions our directors have ruled that we are unable to accept credit card payments from several countries in Asia, Africa and Europe. Payments from these countries will only be accepted through an International Money Transfer.

You will be advised by email if you need to pay by this method.

Delivery Problems
In the unlikely event that your parcel has not arrived after the estimated arrival times, please contact us. We will inform our courier service to begin a trace. If your parcel is not traced within 3 months you will be compensated for the value of your purchases plus postage or if you prefer, a replacement order can be sent.

Exchange of Goods
We will exchange or accept return goods provided that they are returned to us within one month in original condition with all labels intact. However if you do wish to exchange or return goods you will be responsible for postage back to us and for additional costs to post any replacement goods. All return goods should be posted to:

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